Shipping And Returns

How much do you charge for shipping?

We ship through Canada Post. Upon checkout you may choose which option is best suited for you.

When will my order arrive?

Orders are generally shipped within 24 hours.
Most orders will be delivered in 1-2 working days.
Some orders can take between 3-5 working days depending on your location.
Remote locations can take longer.

How can I track my order?

Your tracking number will be sent to your email you provided.

Is there a signature upon delivery required for my order?

Someone at the shipping address must sign for the order.

Do you charge customs fees or duty?

Orders with a ship-to address in Canada ship from Canada and are duty free.
If you order from anywhere outside of Canada you may be charged Duty/Custom fees if what you ordered is less than $800.

What are the accepted forms of payment?

Visa, Mastercard, American Express, PayPal.

How can I cancel my order?

Please contact us at info@woodpeckercoats.com If you have any questions about your order.

Can I change the ship-to address while my order is in transit?

We currently do not reroute orders.

Can I change the ship-to address while my order is in transit?

We currently do not reroute orders.

Returns & Refunds

You may return your unused product for a full refund within 30 days of the purchase date.

 

Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund.

 

To request a return, please contact us at 1-416-567-3141. If it’s outside regular business hours (9am-5pm EST) please Email info@woodpeckercoats.com

 

For exchanges, you may place a new order for your desired product. You will be charged for this order when it ships and once we receive your return, your refund will be processed.

 

HOW DO I RETURN AN ITEM?

 

If you are shipping the item back, you must send an Email with the below information to info@woodpeckercoats.com to validate your return.

  • Order number
  • Style name
  • Colour
  • Size
  • Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)
    Once your send us the email, ship back your item. Once we receive your package, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Note that it can take between 3-5 business days to appear on your issuing bank account statement.

 

REFUNDS

 

Refunds are processed within 7-10 business days following the receipt of your package at our warehouse. Note that it can take between 3-5 business days to appear on your issuing bank account statement.

 

CONTACT

 

97 Knox Ave,

Toronto, ON M4L2P1

info@woodpeckercoats.com